Patient Care Services

Registration

Start your healthcare journey with us by approaching our reception desk for registration. You will be given a registration form to fill out your required details. Upon submission, our team will provide you with a personalised file folder which has a Unique Hospital Identification Number (UHID), that facilitates access to your medical records at any time. This folder contains a card that allows you to effortlessly access our healthcare services.

OPD Token Management System

Once your registration process has been completed, you will receive a token with a number on it. This number will let you know where you are in the queue to meet with your doctor.

Stimulate your Mind Activities

Feed your brain cells while you wait to meet your doctor. Read an insightful article or solve intriguing riddles and puzzles to sharpen your mind.

Expert Advice and Guidance

Open communication is encouraged at every one of our doctor’s offices for imparting expert medical advice based on the diagnosis and information provided by the patient on their health conditions. So, let go of your inhibitions and share your medical concerns with your doctor to receive the right advice and guidance.

Personalised Care

Once your health problem has been diagnosed and medical history collected, the doctor will develop a treatment plan based on your medical needs and personal preferences that are conducive to ensuring your healing journey is smooth and quick.

Follow-Up Appointment

After you are back home and healing with our personalised treatment plan, you will receive a call from our medical staff to fix a follow-up appointment with your doctor. This appointment is to make sure you are on the right path to healing.

Second Consultation

At your follow-up consultation, your doctor will check where you stand in the healing process and, only if necessary, make adjustments to your treatment plan to help you in your recovery journey.

Admission Process

Once your doctor has advised you to be admitted, the front office staff will connect with you to begin your admission procedure. To make your healthcare journey a comfortable experience, you will be shown various rooms to choose from. Once your preferred room has been chosen and other relevant details collected, an attendant will guide you to your room.

Advance Payment

At the time of admission, you will be required to make an advance payment. Your hospital charges will be adjusted against this amount. At the time of discharge, any difference in the amount between the advance payment and hospital charges will either be refunded, or you will be required to pay the outstanding balance.

Access to Expert Doctors and Staff

Once admitted, you will be treated by highly skilled nurses and well-qualified doctors who have years of expertise in their respective specialities. Our medical team will make sure you receive safe treatment that is built on evidence-based practices and routine clinical practices.

Patient-Centric Approach

The patient is at the centre of our healthcare system. We go to great lengths to ensure our patient’s needs are at the forefront while making decisions on their treatment. Collaborative and coordinated care is provided to bring about a positive experience for our patients.

Post-Operative Care

Post-surgery, our medical team, at various intervals, will check to see if your vital signs are functioning normally. You will be under constant observation to ensure your healing process is on the right track, so you can recover quickly and return home.

Reduced Discharge Turnaround Time

Experience a faster discharge process with our coordinated team effort. The process begins with the doctor’s advice to initiate the discharge, followed by a pharmacy clearance and a patient billing clearance.

Easy Claim Settlement Process

If you opt for cashless treatment, our insurance department will make your claim settlement process quick and easy.

Post-Discharge Follow-Up

Within 24 hours of discharge, you will receive a call from one of our medical specialists to make sure your health is on the right path to recovery. They will enquire about your health status by asking relevant questions related to your vital signs and surgical site.

We have a 24/7 in-house laboratory that has some of the best technologies in the market. This helps us provide you with accurate test results that better assists our doctors in drafting a treatment plan. Our team of technicians take efforts to handle patients with care while collecting samples to ensure they have a near to painless experience.

Services offered at our Laboratory

• Biochemistry
• Haematology
• Serology
• Clinical Pathology
• Microbiology
• Histopathology
• Cytology
• Molecular Biology
• Immunology

We take great efforts in procuring safe and quality healthcare products to ensure our patients receive the best set of pharmaceutical products for a safe and smooth recovery. Our pharmacists take great care to guide you in the usage of the prescribed medicines. What is more? The shutters to our well-stocked pharmacy are never closed. It is open 24/7 to provide you with critical medicines that treat your chronic health conditions when they decide to visit at odd hours.

As a Patient you have the following Rights:

• Right to access medical care
• Right to special preferences, spiritual and cultural needs
• Right to respect and dignity
• Right to privacy and confidentiality
• Right to protection from neglect or abuse
• Right to know the identity of the care providers
• Right to refusal or change of treatment
• Right to seek an additional or second opinion
• Right to provide or refuse consent for medical / surgical management
• Right to information about the ailment
• Right to participate in decisions involving your health care
• Right to make suggestions or express grievances
• Right to know the approximate cost of treatment
• Right to access your clinical records
• Right to information on care plan, progress and on health care needs
• Right to have an interpreter in case you don’t understand the medium of communication

As a Patient it is your Responsibility:

• To provide complete and accurate information about you and your ailment
• To follow the treatment plan as recommended by the doctor
• To take care of your belongings
• To be on time for your appointment with the doctor
• To pay your bills on time